Both the Regional Hospital and the Antonio Lorena Hospital are hospitals for people who do not have insurance. They are therefore often filled with people from the Provincias, the poor mountain areas and communities. These communities are generally self-sufficient farming communities that often work on a trade and barter system, meaning that for the most part, families from these areas do not have the money required to buy medications and treatments for their children in hospital.

Additionally, because their communities are often a great distance away from the hospitals, children in the hospital are often alone for long periods of time, as parents need to either work, or take care of their other children. Children in the hospital are thus left needing emotional, psychological and financial support as family support is at times quite minimal. Most children admitted to the Burns unit have boiling liquid burns but others commonly require even greater assistance as the fires from which they have acquired their burns have often destroyed their homes and possessions.


A number of activities take place within the Hospital Volunteer Program to facilitate healing and rehabilitation, as well as to bring both emotional and physical relief to both patients and their parents.

Activities and games have been designed to stimulate developmental skills, reduce fear and stress levels amongst patients, and to encourage and stimulate a full range of movement of areas that have encountered burns or damage. Most importantly, the program aims to provide an environment for both patients and their parents that allows for support on an emotional level. By providing a range of activities, whether it be playing with toys or colouring-in to sewing or balloon volleyball, the program aims to not only lift the spirits of patients, but also to create an atmosphere in which the anxiety of being in both a hospital and in pain can be averted.

Art projects both stimulate patients to use their creativity whilst lifting self-esteem levels as their completion often leads to a feeling of great personal satisfaction and growth. In addition to providing relaxation and much laughter, specific activities suited for exercising wounded areas are incorporated to specifically stimulate a full range of movements to those areas that have been badly burnt or wounded, to ensure restorative movement of the area once discharged.

Activities that often take place include:
 - Colouring-in, playing with toys, reading books
 - Art projects: making of cards, sewing, items for patients to take away
 - Physical activites: balloon volleyball, table tennis
 - Developmental skills games: Maths or English based


Research has shown that there are many benefits of laughter, ranging from strengthening the immune system to responding better to medical treatment. Laughter triggers a number of physiological and emotional responses that prove to be beneficial for patients, including:

- General increase in activity of the immune system
- Reduction of stress hormones that constrict blood vessels and suppress immune activity such as cortisol and epinephrine
- Increase of health-enhancing hormones such as endorphins and neurotransmitters
- Provides a workout for the diaphragm and increases the body’s ability to use oxygen
- Provides a physical and emotional release
- Brings the focus away from anger, guilt, stress and other negative emotions, thus is a powerful distraction

Most importantly, laughter allows for interaction and connects us with others. One of the main goals of the Hospital Volunteer Program is to elevate the mood of those who are in some way suffering, and bringing laughter into their lives is one way in which we can easily do so. Perhaps the biggest benefit of laughter is that it is free and has no negative side-effects, as well as being contagious making it doubly beneficial!


In Peru, there are many intrusions on a child’s play life. Yet play offers children many an invaluable opportunity. It is through play that children learn about themselves and the world, and by using toys as learning tools, children are able to acquire new skills and practice old ones. In addition, play encourages independence, self-esteem, creativity, and is a great outlet for pent-up energy and emotions. But most importantly, play offers the reward of fun, a delightful experience for all children, especially those who are unwell.

It is for this reason that a ‘playroom’ has been set up in the Antonio Lorena Hospital within the pediatrics unit using a very kind monetary donation. Within this room, a number of toys and activities are available for children to play with. The toys are not designed to be gifts for the children to take away with them. Rather, the toys are available for all children to play with during their stay in hospital. In this way, children are encouraged to share, interact and to play with others. There are however, colouring-in pages, magazines and pictures that are available as gifts for children, to use whilst in hospital, and to take home with them once their stay is over. These items will be re-stocked so that they are always available for children to utilize and enjoy.

Whether playing alone or with others, quietly or with enthusiasm, play offers children an entertaining and enjoyable distraction, whilst allowing for interaction and connection with others.

In the Burns Unit, the loan of toys is common as children often spend months healing and undergoing numerous skin graft operations and other surgery. It is still explained that the larger toy items are property of the program and to be shared over the weeks with other patients. Antibacterial gels are used when necessary to minimize cross infection of bed bound children.

Of course some items that have been kindly donated are given as small gifts to children who are obviously not as fortunate as others and donations of clothes are also distributed here. Simple meals are also provided on infrequent occaisions to some of the poorer people accompanying patients. Generally those from mountain areas do not have money to purchase meals in Cusco and so hunger becomes another obstacle for them in caring for their child or younger sibling.


Within the burns unit of the Regional Hospital, all patients require antibacterial cream and spray to facilitate healing and reduce the chances of infection. Unfortunately, SIS ( Peru –Seguro Integral de Salud), established to assist patients and their families with financial dificulties, do not supply the medications prescribed by doctors for burns patients. Only a lesser quality alternative, AN, is available, which burns when applied thus causing discomfort, and is not actually permitted by doctors for usage by the patients.

The cost of recuperation for burns patients places a huge economic strain and financial burden upon them and their families. Loss of property, extreme poverty and the breakdown of families are common consequences as patients struggle to find the financial means to support their recovery and medication costs. Most patients end up going without medication as it is virtually impossible for people from the Provincias to make the required amount of money to cover their costs. Additionally, there is a lack of assistance and information pertaining to where patients can purchase medications for the cheapest cost.

Over a year and a half ago, it was noticed that a child within the burns unit was highly unlikely to obtain medication required for his healing. Initially not set out to be ongoing process, medications were purchased for the child, which dramatically improved his recovery status and reduced the risk of infection. As of now, all monetary donations received go towards the purchasing of medications, what would otherwise be a huge expense for patients and their families, with at times 4 large bottles of creams and sprays purchased per month. These medications are often shared between two patients to ensure that as many patients as possible can benefit from their availability.

2009 thanks to an accumulation of donations we now buy medicines in bulk directly from the supplier in Lima as we still have not been able to persuade the hospital to do this and include them in their program of free or discounted medicines. We provide these medicines free to those who do not have the financial resources to buy them for people to assist them to buy them and so their child would go without these necesary medicines.

Christmas 2009 Thankyou to Siska and Roos who with their donation we installed a treasure chest of toys and acitivites to use in Trauma unit of Regional Hospital. Beautifully painted and the centre of attention of all the kids and adults!

Recent news March 2010

Nelly, the psychologist in Regional Hospital Burns unit who so kindly lent us her hospital consultorio room and gave us a key (since everything in it is our project resources and we want her to use them as well to be able to care for the children and families) This month we found out that she is no longer working there but instead at Antonio Lorena. There is now no psychologist in regional Burns unit and still the hospital does not fund physiotherapy in the unit. That has to come through an ONG and is terribly insufficient for the huge need. I understood that since sadly Nelly no longer worked in the Burns unit that the room would be given to another purpose since already many times it had been threatened that it would be needed for "hospital business"!! .

I met with Dr Mario Cornejo, the Head of the Burns Unit as I am wanting to organise for people to supply blood donations that will be kept and coordinated by him to use for the very poor who can not afford to replace the blood used and are not able to have family donate as they come from Malarial / Yellow fever areas. He is organising for me to donate in safe conditions and any volunteers I find who would like to also do so he is setting it up so that it will be smooth process for them!

He is absolutely inspirational and he runs a clinic in San Sebastian as well as the surgeries he performs in Regional and is providing free surgery for families of children with cleft lip who can not be operated on by the state. All he asks is that someone pays the anesthesiologist and he provides the clinic and surgery. I asked him about pushing the admin to buy medinces and sell them at a more reasonable price to the patients and he said he will take it to the admin meeting. Then I added, "don`t worry I realise that Nelly is not here and we will move the things out of the room " and he said "why ?"

He is giving us the full use of the room so instead of reducing our activities we can do so much more!

Thankyou to all who support this small but important project. Sincerely
Robyn & David Quintana.

Advocating and getting parents to ask for their rights

One of the more challenging objectives in 2009 has been seeing the many injustices in a system that is suppose to be providing medical assistance to poor families but often does not give true consideration or even information to the parents. Many times families are expected to find the money for expensive medications and procedures and not giving a plan of expectations or even communicating the true state of the child`s condition. Often parents are told to purchase medications but not told where, or how much to expect to pay and then after searching anxiously for hours find that they don`t even have the money to pay for them. Parents are anxious and repeatedly told to just wait at times for days and or weeks.

I have tried to help some parents, who are particularly humble and timid in Peru, to continue to request info on their childs condition when the lack of communication is obvious and worrying. What the tests are for and the medications, probable time it will take to see a change in the childs condition if the medication has a positive desired effect. What they can do to help and prevent a reoccurrence in certain situations. To be treated as equals in the childs healing process and be informed. To seek out assistance from allied health in the hospital of which there is very little, but hopefully this will put more pressure on the medical staff to share information. I have seen children get much worse and die while “waiting” and so have many parents and so their concern but also their motivation is growing to speak out and advocate on behalf of their defenseless child. There are many beaurocratic barriers that make resolving problems difficult but to just accept them and not work even harder to rise above them to save a childs life is not good enough. This has caused uncomfortable moments with some staff but admiration and respect from others and even though it is difficult it could save a life and for this parents are grateful.

This of course is not part of the expectations of volunteers,.. but may be observed if you are with me (Robyn) and so only fair to let you know of this reality. But remember we are mainly there to help the kids have fun, relax and laugh and take back some control over their environment to help them heal and reduce further psychological stresses. So join us and have fun and help a child know they are cared for !

2010 The New Dialysis Unit at Antonio Lorena

We were sad to see Nelly transfer from the Burns Unit as once again there is no psychology presence but her work now in the new Dialysis Unit has brought us a new challenge.

I thought that Burns was one of the most difficult situations and then I met the people who need dialisis to keep them alive week by week. The unit is new and still has processes to be approved to try and get funding for medicines, vitamins and other necessary items which currently are an extra burden carried finacially by the patient. The Dialysis Unit at Antonio Lorena provides this service for people from 100s of kms away as there is no other service closer to them. Without it they will die as the possibility of recieiving an organ transplant here if you don´t have plenty of money is so minimal that for many it is not even a hope. Their stories are heart breaking and I want to share one with you so you will be aware of such a need for compassion.

Marcelina is a woman who desperately needs a double kidney transport. She is so sick now that the trip to the dialisis unit each Thursday nearly kills her. Her husband accompanies her each Thursday. He has a throat tumor. They have no family. Their only 2 children died. They live in a poor community high up above Sicuani. The transport from their community is 15 soles down to Sicuani when they can find some as there are no public combis. From Sicuani to Cusco is approximately a further 4 hour drive for them. 6 soles each. They arrive exhausted to Cusco and walk to the unit from the bus stop as they do not have any money left for such luxuries as a 10 minute local bus. By the time Maricelina has finished 4 hours of dialysis she is totally exhausted. They have no money for food and her diet is so strict due to her illness that options are so restricted. They make there way home the same day leaving the hospital at approximately 4pm as they have no where to stay in Cusco. Often when they get back to Sicuani they have to walk up to their community if there is no transport or they have no money. They have arrived after midnight some nights.

Most Dialysis patients come twice a week. Once a week is beyond the finacial resources of this couple and yet has to be done to survive. They live off the land, subsitent living, bartering potatoes to trade and rarely make any actual money from sales to use for the weekly transport fares. They live in freezing conditions. Marcelina´s husband painstakingly saved the 150 soles required so he could have the tumor in his neck that started bleeding into his throat attended to. If anything happens to him noone can assist Mariano to the hospital. The day he had enough money he brought it with him to the clinic and as he assisted his wife off the bus in San Pedro station thieves pushed through and robbed him. They arrived at the clinic in tears and the staff also felt devastated as they do not have resources to help these people. Part of a donation made by 2 girls who visited the Burns unit in 2009 was given to them and again they broke down in tears. But tears of relief. There journeys will still be far more than they can afford, their daily struggle more than I could bear..but this act of kindness gives them hope and the people here are so resilient that I feel ashamed, when I remember their joy at this small gesture amongst all their struggle.

The sad thing is that this is not an uncommon story. It is not exceptional, it is tragically shared by many. The other issue that has arisen and shows how when there is no clear coordination between the hospital and state insurance "SIS" the economic burden has to be suffered by the patient and their family. The staff called us in June to explain that SIS would no longer cover the cost of dialysis sessions and the equipment for each person needed to use with the machines such as needles, tubes, heparin and filters and that without payments to cover their costs they would have to be turned away from the Dialysis unit which effectively meant to die. A lot of this is due to a new unit being set up and money from the govt not yet clearly coordinated and the hospital unit not feeling confident in that money spent for SIS patients will be reimbursed to them. This is partly due to the issue that money usually takes min 4 months to get back to the hospital when SIS processes the claims and there is no money until this happens. They are always working froma point of debt and fear so it is hard to be compassionate. It took about 6 weeks to understand all this as we said we would support the patients but that we would investigate all this and if it was true that SIS after showing these patients that they could be kept alive, was then just going to take away all funding then we would let people know what was going on so they could be assisted with monetary support. The staff who were sincerely concerned for their patients said yes please let people know as we can´t do anything if the maintenance is not paid for.

Dialysis in effect is instead of your kidneys cleaning out all the toxins in your blood, you will have a machine doing that for you. The kidneys work by taking all of the blood in your body and cleaning it. Whatever your body does not need, you pee out in the form of urine. This includes waste products. As your kidney function deteriorates to 10%, your kidneys are no longer able to filter all your blood effectively and toxins start to buildup in your system and if you do not get assistance in the form of dialysis or a kidney transplant you will die. People would generally have this twice a week and most people with dialysis in western countries can live a good quality of life. However here due to situations such as poverty, malnutrition and long travel distances many people can only make 1 session a week and once again there lives are so much harder. We learnt almost everything through confusing meetings and learning the stories of each individual. It has taken many difficult hours but getting to know some of the many patients has more than ever inspired us to advocate for them.

We chose 5 people in particular after Elias, 19 years old, died due to the complications of poverty on illness. We put priority on the younger patients especially those who have young children who they long to be able to support better. One is a single mother and so if she dies without trying to assist her, she leaves a young son alone who will feel failed by his country and live with resentment rather than hope.

As we tried to find out what exactly was the situation we were told different things from every side and realised it was partly as things were still evolving, it wasn´t just all lies. We learnt that the cover would not stop altogether, it would be just a gap while patients were reviewed to see if they still needed dialysis. It seemed unnecessary in the case of these patients as they had total double renal failure so would require dialysis for the rest of their life since a kidney transplant is not in their future. This review is effectively just a lot of paperwork that has to pass through Lima to be authorised but was taking a long time when the patient has to pay for each session which works out to be a total cost of nearly 170soles each time. minimum wage here is 650 soles and very few people make this but these patients lost their jobs a long time ago due to their illness and so these costs are extremely difficult to cover and the stress on someone when they know their life depends on it causes them to decompensate even quicker.

These delays seemed to be unjust complications and after 2 other patients died we took 4 patients together to the main SIS office to ask them to clarify what was really expected. When the gentlemen explained that the gap that was to be covered by the patients was 1 to 2 weeks max I asked if he had anything in writing. Some of these patients had been without cover for 5 weeks already. So reasons moved more into difficulties with what paper work was expected and the hosptial staff needing more clarification and education with this. The investigations caused meetings to be called between Hospital and SIS and patients and although very stressful it did get things moving and finally after about 15 contacts with SIS and paying for their sessions each week with donations by the end of Sept all the patients were covered again for another 39 sessions. So we all breathe a sigh of relief and believe that many things have been clarified to make the next gap for patients quicker and less stressful.

However, I believe all the stress was too much for dear Norma, incredibly malnutirtioned, also only 19years old and a single mum. She died on the 3rd of Oct and left her small son to be looked after by her mother who had indeed being looking after both of them and fighting for her life since it all began. Dialysis is a very difficult, sad and seemingly hopeless situation for patients to face and even though it seems in the end they will all die with complicating issues, these people shouldn´t be left to die without compassion much earlier than necessary merely due to economic issues. We have set up a weekly oportunity for them to make small craft items such as bracelets, toys to give them a small income and more importantly a creative purpose and social support group. When you meet these people outside of the Dialysis unit you could mistake them for anyone else and never believe that if they missed their dialysis for a couple of weeks they would get so sick they would probably die. They deserve respect for their immense courage and resilience and dignity and support economically, emotionally and spiritually. Apart from monetary donations, your clothing donations received are passed on to people in their situations as well to clothe their children and we are taking prepared food to strengthen families for their journey once a week.

If ever anyone is interested to visit the Burns unit or trauma units or Dialysis unit to be able to directly provide some relief then we can take you and accompany you to be able to do this directly. Whether it be a small donation to assist endless financial burdens for transport costs or medicines or treatment sessions or just something you have bought with you to let people know they are cared for. Everything is appreciated. Never think that it is no use doing something small. We built this Hospital project on the idea that if every one makes some small act of compassion there will be so many more people helped than if everyone just says it is not worth even trying as the impact is too insignificant.

The people we meet are not only very poor but they are facing a crisis at this time. I believe that many of our "poor" people will be fine even in very simple difficult daily living situations but when they face a crisis and noone helps this is when the financial burden brings so much stress, acusations of blame, tears families apart and makes people loose faith in others and life. They are left to bear too great a burden alone and so anything that can help a little has a significant impact at the time. Even just a genuine kind word and a prayer.


Leaving Frequency

3-4 afternoons a week

Please Note

There is no charge to visit the people with us but if you could fit a second hand toy or childs jumper or warm baby clothing or a second hand picture book in your pack it would be a kind gesture. You want to ensure you leave space for that alpaca jumper you are going to buy in Cusco or other souvenirs so reduce your personal luggage a little and bring something for someone in crisis and improve it a little for them.


The Hospital Volunteer Program emanated from a search to utilize excess donations that had been received for the Wawa wasi, a simple program designed to provide care and assistance for poverty-stricken children and their families.

An announcement on the radio highlighted the sorrowful conditions that child patients were experiencing in the Regional Hospital; feelings of extreme loneliness, boredom and depression. It was thus decided upon hearing the advertisement that the children at the Regional Hospital would be the perfect recipients for the excess donations. A hindrance at Administration led to a switch in location, and a trip to visit the children in Antonio Lorena Cusco Hospital ( named by decades as Hospital de los Pobres) during visiting hours was alternatively arranged.

Children in the Pediatrics Unit were each given the simple gift of ten pictures with pencils and crayons, which markedly impacted upon their mood, spirit and state of well-being. The simple activity of colouring-in brought enjoyment and animation to what were many cheerless faces, inspiring what began as a one-off act to become a regular monthly visit.

Children from the Wawa wasi brought the programs toys to engage in collective play the children at the hospital, turning out to be a two-fold beneficial experience. Through their own initiative, and despite their own destituteness, the children from the Wawawasi learnt the valuable concept of outreach; of doing things for

It was thus decided that the hospital visits would take place regularly, extending also to the burns unit in the Regional Hospital.